You have 14 calendar days from the date you receive your order. The items you return must be unused and in the same condition as you received them, including the original packaging and all components.

If the reason for the return is that the item being returned is faulty or does not match what you ordered, we will pay the return and reshipment costs and you will not be responsible for the costs.

If the reason for the return is that you are not satisfied with the order, we will refund the amount of your purchase, excluding the cost of transport to collect the product(s) to be returned.

TRANSPORT COSTS OF COLLECTION PER PRODUCT:

• Depending on the country concerned costs may vary, please consult from our support centre
• You can consult the volume of each product and the complete policy on the SALE AND SHIPPING CONDITIONS page

*If the customer decides to send the defective product at his own expense, the customer shall bear the cost of returning the product.

I have already made my return, when will I receive my refund?

Please note that, in order to issue a refund, we must first receive your goods at our premises and check that the product meets the conditions to process your return.

Once your return has been received and reviewed, a refund will be issued. Please note that it may take 2-3 days for your bank to send you our refund.