Delivery

Shipping and delivery

The purchased products will be delivered to the person and address indicated.


SHIPMENTS IN METROPOLITAN FRANCE AND BELGIUM.
. 10€ shipping costs (free for all purchases over 50€).
. We do not deliver to DOM-TOM and Corsica.
. Estimated delivery time is 7-12 working days depending on the delivery address and the products ordered.


SHIPMENTS TO ITALY AND GERMANY.
. 10€ shipping costs (free for all purchases over 50€).
. Delivery estimated at 7-12 working days depending on the shipping address and the products ordered.
. We do not deliver to the Italian islands.
. You must select the corresponding language in the upper menu to finalise the purchase if you wish to receive the order in one of these countries.


SHIPMENTS TO SPAIN.
. 10€ shipping costs (free for all purchases over 50€).
. Delivery estimated at 3-5 working days depending on the shipping address and the products ordered.
. If you wish to receive your order in one of these countries, you must select the corresponding language in the top menu to finalise the purchase.

 

Right of withdrawal

  • The user may revoke the purchase or withdraw from the contract within 14 calendar days without giving any reason. The withdrawal period expires 14 calendar days after you or a third party indicated by you, other than the carrier, has taken physical possession of the goods.

  • To exercise the right of withdrawal, you must notify us your decision to withdraw from the contract by means of an unequivocal statement. You can fill in and send the sample withdrawal form or any other unambiguous statement via hola@newgarden.es or this form. We will inform you of the receipt of this withdrawal without delay.



If the reason for the return is that the item returned is defective or does not correspond to what was requested in the order, NEWGARDEN SPAIN, S.L. will pay the return and reshipment costs.


If the reason for the return is that the order does not satisfy you:

  • We will refund the amount, including delivery costs (except delivery costs if you have chosen an option other than ordinary delivery, in which case only the costs allocated by the website for ordinary delivery will be refunded) without undue delay.
  • The refund will be made no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
  • You will be responsible for the direct costs of returning each of the goods.

 

TRANSPORT COSTS OF THE COLLECTION:
Depending on the country concerned costs may vary, please consult from our support centre

  • Refunds will be made by the same method of payment as was used for the original transaction, unless you have expressly agreed otherwise, and provided that no additional charges are incurred.

  • We reserve the right to withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever is the sooner...

 

Exceptions to the right of withdrawal.


The right of withdrawal shall not apply to contracts for the supply of goods made to the specifications of the consumer and the user, clearly personalised or made by order. The product description must expressly state which goods are made to order at the customer's request.


The right of withdrawal will also not be accepted if the item to be returned does not correspond to the one purchased, is not in perfect condition, is damaged after delivery, is opened and/or used.

 *If the customer decides to send the defective product at his own expense, the customer shall bear the cost of returning the product.

Support centre. 

 

Terms and Conditions of Sale

These General Terms and Conditions regulate the use of the website www.newgardenshop.es, property of NEWGARDEN SPAIN, S.L., with address at Avda. Francia, 5 - 15. Pol. Ind. Las Salinas de Alhama, 30840, Alhama de Murcia (MURCIA), e-mail hola@newgarden.es and telephone +34 968978886 with CIF B98434665, and registered in the Mercantile Register of Murcia, volume 1879, folio 1, registration page MU-40290.


Any order placed on www.newgardenshop.es necessarily implies, as an essential, determining and indispensable condition, the unreserved acceptance by the Client of the General Conditions of Use in force on the day on which the corresponding order is placed. Furthermore, the Customer acknowledges that acceptance of the present conditions shall imply their application to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to the Customer's attention.


Users


In order to purchase any of the products shown on www.newgardenshop.es, the user must be legally entitled to do so in accordance with Spanish Law.

Two types of users are distinguished, final consumers and professionals. In the case of being a professional, this will be specified at the time of registration by accessing through the link for distributors.

These conditions of use are aimed at end consumers who purchase products on www.newgardenshop.com.

 

Purchase procedure


Choose: choose the desired product, click on it, and you will see a detailed description of it, once chosen you can choose from the different options we provide. From the product itself you can add it to the shopping cart.

Purchase: once in the shopping cart, you will have to follow the steps established for the confirmation of the purchase and provide the required data.

Confirmation: once you have identified yourself, the only thing left to do is to confirm the order.

Once your order is complete, you will be sent an email confirming receipt of your order, and specifying all the details of the order. If you notice an error in the address indicated or in any other part of the order, you must notify hola@newgarden.es immediately in order to correct the error.



Prices

The prices published on www.newgardenshop.es are in Euros and are valid unless there is a typographical error.

Through the website www.newgardenshop.es, you can consult the current prices excluding VAT, unless otherwise indicated. Taxes can be consulted in the shopping cart.


Methods of payment


Payment will be made by any of the following methods:

- Transfer; If you choose to pay by bank transfer at the end of the purchase process will specify the account number to which the transfer should be made as well as a reference number that will have to be specified at the time of making the transfer. Once your payment has been confirmed, we will proceed to ship your order.
- Purchases by credit or debit card; the user must provide the name of the card holder, the number, the expiry date and the CVV. All information will be processed through the bank's POS.
- Paypal: Purchase through the Paypal payment platform.

 

WITHDRAWAL OF USED ELECTRONIC PRODUCT OF THE SAME CHARACTERISTICS AS THE PURCHASED ONE.

Newgarden makes available to the customer at the moment of the delivery of his purchase the possibility of withdrawing a used electronic product of the same characteristics as the sold one.

The present purchase system is subject to the legislation in force in Spain.


Warranty

All our products have at least a three-year legal guarantee, for which NEWGARDEN SPAIN, S.L., as the seller of the product, is liable under the legally established terms.

Likewise, manufacturers offer a commercial guarantee which, on occasions, can improve the terms and conditions of the legal guarantee. It is therefore very important that you read the warranty conditions of each product, and keep the proof of purchase, as they will be necessary for you to benefit from the warranty.

Defects caused by negligence, knocks, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorised Technical Service when applicable, or materials subject to wear and tear due to normal use are not included.

In those incidents that justify the use of the warranty, we will opt for repair, replacement of the article, discount or refund, in the legally established terms.

To make the guarantee effective, please contact us by telephone on +34 968978886 or send us an e-mail to the following address hola@newgarden.es.

Consumer Affairs


You can file a complaint form with the Consumer Affairs Department. You can download the form at the following link, fill it in and send it to us by email to info@newgarden.es.


Communications


In the event that the user wishes to make any type of query or complaint, he/she should contact NEWGARDEN SPAIN, S.L., with address at Avda. Francia, 5 - 15. Pol. Ind. Las Salinas de Alhama, 30840, Alhama de Murcia (MURCIA), e-mail info@newgarden.es and telephone +34 968978886.


Applicable Law and Forum


The present purchase system is subject to the legislation in force in Spain (Civil Code, Commercial Code, Law 7/1996, of 15 January, on the regulation of retail trade, Law 7/1998, on general contracting conditions, Law 26/1984, General for the Defence of Consumers and Users, Royal Decree 1906/1999, of 17 December, on telephone and electronic contracting with general conditions and Law 34/2002, on Information Society Services and Electronic Commerce).

In accordance with Law 34/2002 of 11 July 2002, the contract shall be presumed to have been concluded at the seller's address (Spain). In the event of any disagreement that may arise as a result of this contractual relationship and which cannot be resolved amicably, it will be submitted to the Courts that are considered competent in each case.

In any case, the user will have the possibility of resolving the dispute online at https://webgate.ec.europa.eu/odr.