SHIPPING
METROPOLITAN FRANCE AND BELGIUM.
. 10€ shipping costs (free for all purchases over 50€).
. We do not deliver to DOM-TOM and Corsica.
. Delivery estimated at 7-12 working days depending on the shipping address and the products ordered.
ITALY AND GERMANY.
. 10€ shipping costs (free for all purchases over 50€).
. We do not deliver to the Italian islands.
. Delivery estimated at 7-12 working days depending on the shipping address and the products ordered.
. You must select the corresponding language in the upper menu to finalise the purchase if you wish to receive the order in one of these countries.
SPAIN.
. 10€ shipping costs (free for all purchases over 50€).
. Delivery estimated at 3-5 working days depending on the shipping address and the products ordered.
. You must select in the upper menu the corresponding language to finalize the purchase if you wish to receive the order in one of these countries.
The type of delivery guaranteed is street level delivery. in no case it will be delivered or gone up to the customer's home, office or premises. If you would like to request this type of delivery, please contact soporte@newgarden.es.
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RETURN / WITHDRAWAL
EXTENSION OF THE RETURN AT CHRISTMAS PERIOD: We are extending the return period until 01/02/2025 for all orders placed between 22/11/2024 and 6/01/2025.
You have 14 calendar days from the date you receive your order. The items you return must be unused and in the same condition as you received them, including the original packaging and all components.
If the reason for the return is that the item being returned is faulty or does not match what you ordered, we will pay the return and reshipment costs and you will not be responsible for the costs.
If the reason for the return is that you are not satisfied with the order, we will refund the amount of your purchase, excluding the cost of transport to collect the product(s) to be returned.
TRANSPORT COSTS OF COLLECTION PER PRODUCT:
Depending on the country concerned costs may vary, please consult from our support centre.
You can consult the volume of each product and the complete policy on the SALE AND SHIPPING CONDITIONS page.
*If the customer decides to send the defective product at his own expense, the customer shall bear the cost of returning the product.
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WARRANTY
All our products are guaranteed for three years. We are Spanish manufacturers.
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